Privacy Policy
Introduction
We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and protect your personal information when you visit and make purchases from our website.
Information We Collect
- Personal Information: We collect personal details such as your name, email address, mailing address, and payment information when you place an order.
- Usage Data: We collect information about how you interact with our website, such as IP address, browser type, and pages visited.
How We Use Your Information
- Order Processing: To process and fulfil your orders.
- Customer Support: To respond to your inquiries and provide support.
- Marketing: With your consent, to send promotional materials and updates about our products.
- Improvement: To enhance our website and services.
Data Protection
We use industry-standard security measures to protect your information, including SSL encryption and secure storage.
Third-Party Sharing
We may share your information with third-party service providers who assist with order fulfilment and payment processing. We do not sell or rent your personal information to third parties.
Your Rights
You have the right to access, correct, or delete your personal information. To exercise these rights, please contact us at [Contact Email].
Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of any significant changes by posting the updated policy on our website.
Return and Refund Policy
Return Eligibility
- Video Proof Requirement: To request a return or refund, you must provide a video recording of the unpacking process. This video should clearly show the condition of the product upon arrival and any visible defects or issues.
- Time Frame: You must send the video within 24 hours of receiving the product to be eligible for a return or refund.
- Condition: Items must be in their original packaging.
- Product Characteristics: Please note that our honey is forest honey, which is a natural product. Forest honey can vary in color and consistency due to its natural origin. These variations are not considered defects. Additionally, forest honey has a lifetime expiry date and may crystallize over time. Crystallization is a natural process and does not indicate spoilage. Before requesting a return, please ensure that the honey is truly spoiled and not simply crystallized.
Return Process
- Record a Video: When opening your package, record a video showing the product and any issues encountered. Ensure the video clearly captures the condition of the product.
- Send Video: Email the video to nectagro@gmail.com along with your order number, phone number, and a brief description of the issue.
- Review: We will review the video and determine if the return or refund request is valid. You will receive instructions on how to proceed based on our assessment.
Non-Eligible Returns or Refunds
- Taste, Colour, or Consistency: Returns or refunds are not eligible if you do not like the taste, colour, or consistency of the honey. These characteristics can vary due to the natural origin of forest honey.
- Crystallization: Honey crystallization is a natural occurrence and does not constitute spoilage. Please check if the honey is crystallized rather than spoiled before requesting a return.
Refunds
Refunds will be processed to your original payment method pricing in INR within 7-10 business days after we receive the product and review the video evidence. Shipping costs are non-refundable.
Non-Refundable Items
- Opened Products: Products that have been opened and are not in their original condition cannot be returned or refunded.
- Shipping Costs: Original shipping fees are non-refundable.
Contact Us
For any questions regarding returns or refunds, please reach out to us at [Contact Email].
Shipping Policy
Shipping Methods
We offer standard and expedited shipping options. Shipping costs are calculated based on the weight of your order and delivery location.
Delivery Times
- Standard Shipping: 5-7 business days.
- Expedited Shipping: 3-5 business days.
Shipping Costs
Shipping fees are calculated at checkout based on your selected shipping method and delivery address.
Shipping Restrictions
We currently ship within Country/Region. We do not offer international shipping at this time.
Lost or Damaged Shipments
If your order is lost or damaged during shipping, please contact us at nectagro@gmail.com within 7 days of receipt for assistance.
Terms and Conditions
Acceptance of Terms
By using our website, you agree to comply with these Terms and Conditions. If you do not agree, please do not use our site.
Order Placement
All orders are subject to acceptance. We reserve the right to refuse or cancel any order for reasons including product availability, errors in product information, or payment issues.
Intellectual Property
All content on our website, including text, images, and logos, is the property of NectaGro and is protected by intellectual property laws.
Limitation of Liability
Our liability is limited to the maximum extent permitted by law. We are not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
Changes to Terms
We may update these Terms and Conditions from time to time. Changes will be posted on our website, and continued use of the site constitutes acceptance of the updated terms.
Security Policy
Data Protection
We implement strong security measures, including SSL encryption, to protect your personal and payment information.
Security Practices
We regularly update our systems and conduct vulnerability testing to ensure the security of our website.
Response to Security Breaches
In the event of a security breach, we will notify affected users and take appropriate measures to address and mitigate the issue.
Customer Responsibilities
You are responsible for maintaining the confidentiality of your account credentials and for any activity under your account.
Accessibility Policy
Commitment to Accessibility
We are committed to ensuring that our website is accessible to all users, including those with disabilities.
Accessibility Features
Our website is designed to comply with [WCAG] standards. We provide features such as alt text for images and keyboard navigation.
Feedback and Support
If you encounter any accessibility issues or have suggestions for improvement, please contact us at nectagro.com. We are committed to addressing and resolving accessibility concerns.
Policy Updates
This Accessibility Policy may be updated periodically. We will notify users of significant changes by posting the updated policy on our website.